Here is a list of answers to some common queries

We do hope you have a positive experience in the FriiWorld. If you feel you have any unanswered questions after looking through our site, have a look at our FAQs or send your query to our customer support helpdesk.


Q. Can I collect more than one FriiCard benefit at a time?
A. Yes you can. Just register the additional card to your existing account on our website.
Each card will have its own reward balance so you can choose which card you want to swipe most or use for those big spends.   

Q. Can I have more than one card for the same reward.
A. Unfortunately, duplicate cards are not available at this point .   

Q. How do I claim my reward?
A. You must register a mobile number with us to receive your reward. If you registered by text then we will already have this.
Your chosen benefit will be sent to you by text or post.
When you qualify to redeem your chosen benefit, we will text instructions to your mobile.

Q. How do I know how much discount I am getting?
A. Frii Outlets will allow a minimum 5% of your spend to contribute towards your Frii Benefit, some may offer as much as 50% or even more.
You can use our Frii Outlet Locator to find out what discounts they are currently offering or ask in store.
We will also text you the exact amount you have banked after every swipe. 

Q. What if I change or lose my number?
A. You can change you registered number through the website. Remember, this may be our only way to link you to your Frii Card.
You must notify us if you change or lose your registered number as soon as possible. (You can register an email address online for more security).   

Q. Why does my reward not show up immediately?
A. It can take up to 14 days to collect your Frii Credit from the merchant and bank it for you. You can check your available balance by logging in on the website.

Q. Can I give my benefit to someone else?
A. Most Frii Benefits are transferrable but some need to be issued in a specific name. Check the Choosing your Frii Card page for details.  

Q. Will I get charged for sending you texts?
A. We do not charge you when you send us texts, however your network operator will charge you accoring to your tariff. The Frii Text number is a standard UK mobile number so this may be included in any cross-network texts bundles you have.

Q. Why is the Frii text number so long?
A. Short SMS numbers are sometimes more expensive to text to, may not work on some networks, and cost us more to provide. We would rather save these costs so that you get as much for your money as possible. You can save the number to your phone if you ever need to text us.

If you have any other questions, please submit a query to the customer support helpdesk and someone will get in touch with you.

Many thanks

The Frii Team.

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